Orders: +44(0) 208 801 5491

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FAQ

How can I pay
We accept all major credit and debit cards, including Visa, MasterCard, Amex and Switch. We also accept cheques. Please make cheques payable to: 
 
Welovecushions
Unit 26
Lake Business Centre 
Tarriff Road, 
London 
N17 0YZ

Do you offer a Money Back Guarantee
Yes, under the Distance Selling Regulations Act 2000 you have the right to cancel your order within 14 working days starting from the day after the goods have been received. A refund for the full amount of the order will be sent to you within 30 days.  Shipping costs (where applicable) are non-refundable.

Delivery Prices and Times
Free P&P for  All orders to be delivered within the UK!
We make most of our cushions to order by hand this can take upto 7-10days
Orders for delivery in the EU will be charged:
£6.99 On 45cm x 45cm orders to be delivered within the EU
Orders for delivery to the rest of the world will be charged an additional £12.99
Items out of stock
In the unlikely event that your order is out of stock, we will email you with the option to choose another shirt, or receive a full refund.

What are the Delivery / Packaging / Insurance Charges
UK shipping is done by our courier FED EX & Royail Mail. Packing and admin charges are included in the rate. International shipping charges are calculated according to the destination and the volumetric weight (size and weight) of the product.

What is the Delivery process?
After your order has been processed, you will receive an email confirmation that your order has been completed. The average time for an artwork to be delivered to you is 7-10 days from confirmation of your delivery address and payment details. In exceptional cases or with more complicated jobs delivery may take longer. If this is the case we will let you know before completing your order.

Do Customs Duties apply?
Some purchases from customers outside the UK may be subject to duty in their own country. Any duties levied are the responsibility of the customer.

How will my purchase be packaged?
All items are packed to a very high standard, either in protective wrapping or boxes.

How will my goods be delivered?
Royal Mail dispatches all domestic products. As we are unable to offer a specific delivery date / time, we suggest – if you are not at home during the day – that you arrange for your order to be delivered to your work address where someone will be able to sign for the goods.   

What if my goods arrive damaged
In the unlikely event that your Art cushion arrives damaged, please send the item back to us and we will replace the item straight away. Cost for postage back to the gallery will be refunded on proof of delivery.

Is your website secure?
welovecushions website offers secure transactions for all our products. Your personal details and credit card information is transmitted to us via a secure server. If you’re at all concerned about online security just call our us on +44 (0)7815443840 during UK business hours and we’ll take your order over the phone.

I can’t register/buy online. Why not?
We have endeavoured to make our site as easy as possible to use. However, there are some technical requirements for using the site (and particularly the online store) successfully.

You’ll need to have Javascript enabled. This is a simple a way of allowing our server to talk to your browser. You’ll also need to have ‘cookies’ enabled. These are small pieces of information that are stored by your browser on your computer’s hard drive.

Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.

To activate Javascript and Cookies you’ll need to change your browser settings. This can be done in the Tools menu in your browser. Select Options and then click the Advanced tab. If you’re using a Mac you’ll find these options in the Program’s preferences menu on the left of the top menu bar, or press Apple to open the preferences window.

What personal information do you keep about me?
At welovecushions, we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalised online experience.

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.

You may access the information related to your welovecushions account by logging in with your email address and password. You have the right to ask for a copy of the personal data we hold on you and you have the right to have it corrected.
If you have registered through our site, we will send you emails from time to time notifying you of new images, products and special offers. If you would rather not receive these emails just let us know. We’re not in the habit of sending unsolicited junk mail.

We reserve the right to charge a small fee for the provision of copies.

UK Customers
Please allow 5 working days [Saturday is not a working day]. Providing the order is placed before 5.30pm. Please note all orders require a signature on receipt.

European / Worldwide orders
International orders are sent by standard airmail, and will not require a signature on receipt.

Return or Exchange an Item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will exchange the item for a different size / colour. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Faulty or Wrong Items
If the item you received is faulty or is not what you originally ordered, please email: info@welovecushions.co.uk quoting your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return.

Distance Selling Regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Fatlaces.co.uk for a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by e-mail to info@welovecushions.co.uk. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

I have a colour photo, can it be reproduced as black and white or sepia tone photo print cushion?
 Yes, at no extra cost. 

What type of photo or image should I provide? 
The original image must be no larger than A4 (21cm x 29.7cm). We accept digital Images on floppy discs and CD-ROMs, but they must be PC compatible. Images should be scanned with a resolution of at least 300dpi. Customers should include a hard copy printout of the selected image.

Important: If the image (Art, Photography, Print or otherwise) provided is valuable it is strongly recommended that additional copies are made before sending the original to us (or alternatively, send a suitable copy). welovecushions cannot accept responsibility for items lost or damaged during transit.

Where should I send my photo or image?

Welovecushions
Unit 26
Lake Business Centre 
Tarriff Road, 
London 
N17 0YZ
mail info@welovecushions.co.uk

Can I submit an image other than one of my own?
Yes. But customers should note that once they have submitted a signed form, they are confirming to us that they own the rights to their respective image (Art, Photography, Print or otherwise) and/or have given/obtained the relevant permission.

How accurate will the image reproduction be?
The final print quality will vary depending on the quality of the original image. To achieve the best results, all images are scanned at a high resolution of the original image.

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£5 Voucher Code
Please subscribe to our newsletter and receive £5.00 Voucher code on your first order. Voucher code emailed after registration.